TERMS AND CONDITIONS - AKA THE FINE PRINT
All orders to The Hatching House @ Ole Yankee Farm are subject to the following terms and conditions, and any purchaser of chicks from us agrees to these terms and conditions as a prerequisite of ordering. There are no exceptions to these terms and conditions, so please read them carefully and be sure you are willing to abide by them before ordering. If you are unwilling to abide by them without complaint, please do not place an order.
Ordering. Orders may be placed right here through the shopping cart function on this website or you can email us us your specific needs using the contact form. Please do NOT leave an order on our voicemail. Please do NOT leave an order on our FB page.
Timing and Order Cancellation. It is difficult to precisely predict laying rates, fertility rates, and hatch rates, especially when dealing with very small numbers of very rare poultry. We do our best to accurately estimate hatch dates, but it is only an estimate, and we can be wrong. You will be placed on a waiting list when you pay for your order and nobody will be allowed to jump ahead of you in line. If you order more than one breed of chick, the delivery date will be determined by the latest delivery date for the breeds you ordered. You should know that when you buy rare birds it is common to wait several months for delivery. The Hatching House @ Ole Yankee Farm is not a commercial hatchery. We have small, spoiled flocks. Our "princesses" can quit laying for the most trivial reason or for no reason at all. We don't have hundreds of hens so the impact is real! Please be patient. If you cancel your order while we are in the incubation process, you will forfeit your deposit or 50% of the cost of your order, whichever is greater. There are no exceptions to this policy. Once we are setting eggs for your order, that space is not available for anyone else. If for some reason the flocks go broody, turn into egg eaters or some reason on our end (not weather related) that prevents us from setting your order, we will fully refund you.
Picked up chicks. All orders for pick up require a minimum of 3 chicks to be purchased. We offer a 48-Hour Live Chick Guarantee on picked up orders at the farm. You will be given every opportunity to evaluate your chicks for health and vigor before accepting them. If you have questions, this is the time to ask. We will never offer sick, weak or chicks with poor vigor. Chicks are fragile and raising them takes care. It is your responsibility to take care of them once they are out of our care. If you have a loss over the first 48-hours you MUST EMAIL is a photo of the deceased chick before disposal. If you are local, we will gladly offer a replacement. If you have driven a distance, we offer a credit for a future order or product in our store. There are no refunds. Sorry NO exception.
Shipped Chicks. All shipping orders must have a minimum of 8 chicks. Orders are usually shipped on Monday or Tuesday each week and are delivered by the United States Postal Service. Up to 20 day-old chicks can be placed in a box. We charge a flat rate of $55 for sending a box of chicks via USPS Priority Mail Express. This shipping fee includes the cost of the box, heat pack if needed, treats for the trip and postage. We will email you the tracking number when the birds ship as well as a video clip of them happy and healthy in the shipping box. We do not ship via two-day priority mail! Please don’t ask. We ship EXPRESS ONLY! We will include an extra chick or two, if possible, of the same type you ordered to offset any losses in transit. Don't worry, we will never just fill the box with extra rooster chicks (unless of course you want some!) We cannot be held responsible for rough postal handling, delayed flights of other dramas that come along with shipping chicks. We do not offer refunds only farm or store credit. NOTE: If there is a total loss in the box, we WILL replace the box as a courtesy, so long as the buyer pays for the shipping.
Vaccinations and Disease. Unless you specifically request otherwise your birds will NOT be vaccinated for Marek’s disease. Please note that the Marek’s vaccine is not 100% effective, and even vaccinated birds may later contract Marek’s if the disease is present on your property. Marek’s is very common and often present in backyard flocks yet remains undetected because the flock is resistant to the disease. Many recently imported breeds are especially susceptible to Marek’s strains found in America. To vaccinate or not is a very personal decision and we support your right to chose. Our reputation is important to our farm, and we go to extraordinary lengths to ensure our birds are disease-free. Our breeder flocks are vaccinated for a variety of diseases and wing banded. We keep detailed records and routinely test to validate they are healthy. This is one of the main reasons our flock is not open to the public. Our birds mean the world to us, just as yours do to you! It is very difficult to determine the origin of a disease in a chicken flock. The transmission of disease is a complex and subtle process, and even expert pathologists often struggle to identify the precise origin of a disease. If you have a flock consisting of chickens from other sources, people have visited your property after being near chickens located elsewhere, or even a trip to the local feed store then there are potentially many different disease pathways that could cause disease in your chickens. If you feel you might jump to conclusions about disease in your flock –hey, you know who you are– then please do not order from us.
What You Should Expect in Your Chicks. You should expect birds that reflect the fundamental attributes of the breed. You should not expect a cosmetically perfect bird. In fact, you should expect to find some defects in virtually every bird you raise. Just as every child is not destined to become a supermodel, every bird is not destined to win ribbons at shows. We do not represent that every bird we sell is show quality or is flawless. You should receive birds that can be the foundation for a breeding program that with enough time and skill can produce show-quality birds. We breed all of our flocks to the Standard of Perfection for their breed. We always cull for obvious defects like crooked toes, crooked keels, cross beaks, low fertility, low egg production, low disease resistance, and difficulty with parasites. We breed for longevity of the breed. If you encounter these challenges when the birds become adults, you will need to address them with your own breeding plan as well.
And lastly, remember, this is a real working farm. We are family owned and operated. By family - we mean there is two of us! We are incredibly busy taking care of our chickens and other livestock. When you reach out to us, there may be a delay in responding to your inquiries. Please be patient.